Contact Us
First-Time Patient?
Call (604) 987-3428
Don’t hesitate to leave us an email if you have any questions or would like to book an appointment. Please allow up to two business days for a response. You can also reach us by phone at (604) 987-3428.
Your First Visit
As a new adult patient, your initial appointment can be up to 90 minutes duration, allowing us to get acquainted, review your oral health and treatment needs, and record your personal and dental insurance information. Children and teens first appointments usually run 30-60 minutes, depending on the age and oral history of the patient.
In order to facilitate the payment process, it is essential that insured patients provide the following information on their first visit:
- the name of their insurance carrier
- the Group Policy number
- certificate or ID number
- the name and date of birth of the policy holder
- please provide our office with your benefit booklet at your first appointment if possible
Send a Message
Have a question? Get in touch and we’ll reply shortly.
Address
103 – 1111 Lonsdale Avenue,
North Vancouver, BC, V7M 2H4
Phone
(604) 987-3428
FAQ
🗓️ Appointments & Scheduling
How do I book an appointment?
What should I do if I need to cancel or reschedule?
Do you accept walk-in patients?
While we recommend booking ahead, we do our best to accommodate walk-ins whenever possible. A quick call beforehand can help minimize your wait time.
💳 Insurance & Payment
Do you accept my insurance?
We work with most major insurance providers, including CDCP. Feel free to call us with your insurance details, and we’ll confirm your coverage.
What forms of payment do you take?
We accept cash, debit, & most major credit cards. Your smile shouldn’t wait!
Do you offer financing or payment plans?
Yes! We may offer flexible payment plans individually to make your treatment more manageable. Plans would be offered on a case-by-case basis. Please ask us!
What is the exact cost of treatment if I don’t have insurance?
We will do our best to give you an estimate for any dental treatment recommended. The cost of any hygiene treatment may vary depending on the time it takes to complete treatment.
🧑⚕️ Services Provided
What dental services do you offer?
From cleanings and exams to cosmetic dentistry, orthodontics, sports guards, night guards, and emergency care—we’re your full-service dental team.
Do you treat children, teens, and adults?
Absolutely! We provide age-appropriate care for the whole family. Kids love our gentle approach, and adults appreciate our expertise.
What should I expect during my first visit?
Your first visit includes a comprehensive exam, x-rays (if needed), a dental scan, photos and a chat about your goals. We’ll answer any questions and tailor a care plan just for you.
😷 Safety & Cleanliness
What safety measures are in place?
Your health is our top priority. We follow strict sterilization protocols and infection control procedures recommended by dental health authorities.
Are your instruments sterilized after each use?
Yes, 100%. All instruments are thoroughly cleaned, disinfected, and sterilized using medical-grade equipment after every use.
⏱️ Office Hours & Location
What are your hours of operation?
We’re open Monday through Friday with convenient early and late appointments. Check out our website or give us a call for current hours.
Where is your office located and is there parking available?
We’re centrally located in North Vancouver, and yes—we have 3 spots available #28, 110, & 112, as well as there is plenty of unlimited, free parking available right outside our clinic on Chesterfield and 8th Ave. Please read the signs carefully as some areas are loading zones.
😬 Dental Anxiety & Comfort
What options do you offer for anxious patients?
We specialize in gentle dentistry. From calming music to sedation options, we’ll help you feel relaxed every step of the way.
Can I bring someone with me to my appointment?
Of course! You’re welcome to bring a friend or family member to keep you company and help you feel comfortable.
🦷 Treatments & Procedures
Is teeth whitening safe?
Yes, when performed by a dental professional. We use safe, effective whitening treatments that brighten your smile without harming your teeth.
What’s the difference between a filling and a crown?
A filling repairs small cavities, while a crown covers the entire tooth for more serious damage. We’ll recommend what suits your needs best!
How long does a root canal take? A crown? A night guard? An Invisalign consult?
Most root canals are completed in one or two visits and usually take 60-90 minutes. We make the experience as smooth and painless as possible. A crown is fabricated in office and takes 2.5 hours. A night guard takes 2 appointments each 30 minutes. An Invisalign consult takes 1 hour.
🧼 Oral Hygiene
How often should I get a dental cleaning?
Every six months is ideal if you are flossing regularly. However, if there are any signs of disease, 3-4 month cleanings may be recommended. Regular cleanings keep your teeth healthy, catch issues early, and leave your smile sparkling.
What's the best way to care for my teeth between visits?
Brush twice daily with fluoride toothpaste, floss at least once a day, and avoid sugary snacks. Don’t forget to smile often—it’s great for your health!✨
💬 Ask the Dentist
Have a question that’s not listed above?
We love curious minds! Whether it’s about oral health treatment options or just dental trivia, our dentists are happy to help.
How does it work?
- Fill out the short form on our website.
- One of our friendly dentists will respond within 24–48 hours.
- If your question is more complex, we may recommend a quick consultation.
Here are a few recent questions we've answered:
-
“Why do I always get cavities even though I brush?”
Answer: Brushing is vital, but flossing, diet, and genetics all play a part. Let’s take a look together! -
“Is gum recession just a part of aging?”
Answer: Not necessarily! While gum recession can appear more often as people get older, age isn’t the direct cause. Receding gums are usually the result of other underlying factors that can affect anyone—regardless of age.
Bottom line? Gum recession is about what’s happening to the gum tissue, not how candles are on your cake. With good habits, regular checkups, and gentle brushing, you can help prevent it—at any age. 😄
Go ahead & ask away!
We believe there’s no such thing as a silly question when it comes to your smile. 😄
🅿️ Parking Information
We offer free parking for all patients, accessible from the back alley. Look for the stalls marked “Victoria Park Dental”.
🚙 Outdoor Parking
Stall #28 — Located at the front entrance of the parking area.🚗 Indoor Parking (Lower Levels)
Stalls #110 and #112 — Located on P3, to the left after entering the underground lot.Tip: For easier access to our office, walk up to P2 and use the elevator there.